Refund Policy

At Privi Studios, we strive to provide the highest quality treatments and products. Please review our refund and returns policy below.

TREATMENTS AND SERVICES

  • We do not offer refunds on in-clinic procedures, treatments or services if you change your mind.
  • Reservation fees are non-refundable. However, for Skin Rejuvenation treatments, reservation fees can be transferred to credit for in-clinic use, in accordance with our booking and cancellation policy.
  • All treatments, services, credit, loyalty points, and packages are non-transferable and cannot be assigned to other individuals.

GENERAL SKINCARE PRODUCTS

  • Changed your mind? You can return general skincare products for a full refund within 14 days of receiving your order.
  • Products must be unused and in their original, sealed packaging. For health and hygiene reasons, we cannot accept returns of products that have been opened or unsealed, unless they are faulty.
  • To return a product, email info@privistudios.com with your order number, then send the product back within 14 days. Unless the product is faulty, return postage is your responsibility.
  • We will refund you within 14 days of receiving the product back, to your original payment method.

PRESCRIPTION AND BESPOKE PRODUCTS

  • Prescription-only products and bespoke PRIVI formulations (including subscription deliveries) cannot be returned or refunded once they have been prepared, dispensed or supplied to you. Medicines cannot be re-used once they have left us, and bespoke formulations are made specifically for you.
  • This does not affect your rights if a product is faulty, damaged or incorrect (see below). Full details are in our Terms and Conditions - Prescription & Bespoke Products.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

  • If a product arrives faulty, damaged or not as described, we will offer a full refund within 30 days of delivery, or a replacement. After 30 days, we will offer a repair or replacement, or a refund if that is not possible.

To report a faulty product, please email info@privistudios.com with the following details:

  1. Your order number (e.g., #1234).
  2. A detailed reason for the return.
  3. A clear photo of the product, if possible.
  4. Your contact details, including your phone number.

Once your request is approved, faulty or damaged products should be returned within 14 days to the following address:

Privi Studios
350 Lea Bridge Road, Leyton, E10 7LD

You will receive a returns shipping label, or alternatively, items may be returned in-clinic, subject to approval.

HOW AND WHEN REFUNDS ARE PAID

  • Once your return or refund is approved, we will refund you to your original method of payment. We cannot refund to a different card or account.
  • Refunds are processed within 14 days of approval (for returns, within 14 days of us receiving the product back).
  • Depending on your card issuer, it may take a further 3-10 working days for the credit to appear on your statement.

These terms do not affect your statutory rights. For full details, see our Terms and Conditions of Sale.

If you have any questions, please contact us at info@privistudios.com.